Notification, Delivery and Payment

Notification of Receipt of Your Order

1) You will receive an immediate e-mail confirmation of your order which will list the books you have ordered and provide a provisional total price for the books that are in our online catalog.

2) You will then receive, within 2 working days, an e-mail from one of our staff with a PDF invoice attached which will confirm your order, final pricing and any other details.

You will be notified if there is any problem with the availability of the materials you have ordered.

Delivery

If the materials are in stock in Japan, you will receive them within 7 working days. Your materials will be sent by courier to the delivery address you have provided us.

How and When to Pay

Payment for books is due upon receipt of your books but must be made at the end of the month following the month of invoice. You will receive the invoice and a special post office payment slip with your books. Payment can be made through any post office or by bank transfer to the bank account listed on the invoice.

If you have any questions, don't hesitate to contact us!

Please Note:

In order to provide a consistent level of high quality service to all customers we are unable to accept inquiries by telephone or fax. Using the Contact Us form and providing as much detail as you can helps us deal with your inquiry as speedily as possible.

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The online store for English materials for teachers, schools and colleges in Japan.

Notification, Delivery and Payment