IMPORTANT ORDERING INFORMATION

1) DELIVERY TIME

It usually takes up to 10 days (7 working days) to receive your books, although they often arrive sooner. Deliveries to remote islands can take longer. If you need your books sooner than that, then please don't order as we cannot guarantee delivery.

Please note that publishers may occasionally run out of stock or put a title out of print. We will contact you via email if this is the case.

2) BOOKS AVAILABLE

Only books that you can find on this website are available to order. We cannot order books that are not listed on this website.

3) EMAIL ORDERS

We do not accept orders by email. So we can serve everyone better, we only accept orders placed via the shopping cart system on this website.

4) ESTIMATES

If you represent a university or High School, you can request an estimate for your order by ticking the "Request Estimate" box while checking out. You will receive an email with the estimate along with guidance of how to place the order.

5) DISCOUNT

Discount is 20% on all Yosho (Western) books, no matter what quantity you order. It's that simple.

(We are unable to offer a discount on Japanese products –those that have an ISBN starting in 9784.)

6) SHIPPING

Shipping is FREE for orders over ¥ 50,000 (after the discount) or ¥ 700 otherwise. So if you're close to 50,000 why not order another book and get free shipping? (Please note that COD (Cash On Delivery) orders cost an extra ¥ 500.)

If we need to send your order in multiple shipment any shipping fees will only apply to the first shipment.

7) CONTACTING US ABOUT YOUR ORDER

If you need to contact us about your order, please use the special link that came in the Order Confirmation email that was sent to you immediately after you ordered. This identifies you and your order to us. If you don't use this link, then a response to your order will be delayed.

8) PAYMENT

You don't have to pay until you receive your books, and you can pay by bank transfer, post office transfer, credit card, PayPal or COD. Choose how you plan to pay during the Checkout.

9) PAPERWORK

If your school or college has complex paperwork requirements, and you expect to order over ¥300,000 worth of books in a single year, don't worry, we can handle it. Just leave a note in your order contact us and we will sort it out with you.

10) YOUR CONTACT INFORMATION

If you're a new customer, fill in your details when you Checkout. You submit your contact and delivery details and how you wish to pay) and Checkout at the same time. If you're not new, just fill in your name and email address when you Checkout - we have your details on file. If you've changed your email address or shipping address since you last ordered, please leave a note.

 

HOW TO ORDER: STEP BY STEP

1) Search

Search for your books by ISBN or title.

2) Choose

Choose how many of each title you want and add them to your Cart.

3) View

To see what you've ordered at any time, click View Cart. When you're ready to buy, click Checkout.

4) Order

If you're a new customer, fill in your contact details on the Checkout page. You submit your ordering details (including how you wish to pay) and Checkout at the same time. If you're not new, just fill in your name and email address when you Checkout - we have your details on file. If you've changed your email address or shipping address since you last ordered, please leave a note.

5) Review

You'll get an automatic Order Confirmation. You can reply to us if you want to make any changes at this time.

6. Wait

If there are any problems with your order, such as books that are currently not available or delayed, or if the price of any of your books has changed, we will send a separate acknowledgement email to confirm the price and availability of your books.

7) Pay

Your books arrive with an invoice and you pay us by credit card, COD, post office transfer or bank transfer. The How To Pay information is with your invoice and you can see it here as well.




ELTBOOKS.com (c) ELT Services Japan Limited, 5-23-4 Hiroo, Shibuya-ku, Tokyo 150-0012 | Contact Us

Home | How to Order | Frequently Asked Questions | Custom Order Form | Contact Us | Privacy Policy | Search | Login