1. How long will my order take?
If the books are in stock, your order will usually take up to 7 working days, although deliveries to remote islands can take longer.

However, season and publication schedules may occasionally delay deliveries. We will contact you via email if this is the case.

2. What notifications will I receive?
You will receive an email confirmation after you have completed the Checkout process. (Please check your Spam folder if this doesn’t appear in your Inbox.) Your email confirmation will list the books you have ordered along with your shipping address and a provisional total price.

If you have notified us of any special requests, or if any price changes occur, we will send you another email confirming these.

3. How do I pay?
Payment for books is due upon receipt of your books, so please pay as soon as you receive the books.

You can pay by COD, bank transfer, through the post office, or by credit card using PayPal. You will receive the invoice and a special post office payment slip with your books. Payment can be made through any post office or by bank transfer to the bank account listed on the invoice. Please note that you are responsible for any and all transfer fees (except for Paypal/credit card payments).

Please be aware that for orders that are sent in multiple deliveries, you will receive a separate invoice for each delivery and you will need to pay each invoice separately. The total order cost will not be changed.

4. Can I get a receipt?
Yes. On request, a receipt can be sent by email as a PDF attachment. Please contact us after payment if you would like a receipt.

5. What are the delivery costs?
There is a flat delivery fee of ¥700 on all orders below the value of ¥50,000. There are no delivery costs on orders of ¥50,000 or more. However, there is a surcharge of ¥500 for paying COD for orders of any size.

6. How much is the discount?
20% off the standard retail price for all Yosho (Western) books - for everyone. Please note that we cannot discount Japanese books (those that have an ISBN starting with 9784).

7. Can I call you to discuss my order?
In order to make sure we serve everyone as speedily as possible, we can’t accept telephone or fax enquiries, but you can contact us by using the Contact Us form. Our staff will get back to you either by email or telephone.

8. Help! What do I do if I can't find a book by searching or browsing the website?
Please use our custom order form. We can supply books from any Western publisher with an office in Japan as well as many others who don’t.

9. Can I order from abroad?
Due to restrictions set by customs regulations and shipping companies affecting delivery time and costs, we are afraid we cannot guarantee the same service to customers abroad. Therefore, we are currently not accepting orders from anywhere outside Japan.

10. How can I change my shipping address?
If you have ordered before, just use the Returning Customer section of the Checkout page and write your new address in the comment field. You don’t need to register again.

11. How can I change my email address?
Just fill in the Returning Customer section on the Checkout page and write your new email address in the email field. Please also mention your old email address in the comment field.

12. Can I order samples from you?
We recommend you order samples directly from the publisher, since ELTBOOKS cannot stock samples of all products.

13. What course do you recommend?
For a start, we recommend browsing the catalogues. You can order catalogues from all major publishers here.

Ordering a catalogue is completely free. However, since these catalogues list prices in Japanese Yen, we only ship catalogues inside Japan.

If you want to know what other customers prefer to use, take a look at the "People who bought this also bought this" box at the bottom of each page. Click here for an example.

14. Can I return books?
Please note that ELTBOOKS does not accept the return of any products unless in exceptional circumstances.

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